Dear Sl8 and Gold Eagle users,
1.) Technical work related to the wallet has been almost completed. At this time, the main processes are already operating normally, and the system is gradually returning to stable operation.
The team is currently continuing to review individual situations that occurred for some users during the technical issue.
If you have any questions related to balance display, wallet data updates, asset display, or other similar situations, please fill out the dedicated support form. https://forms.gle/TXdgBDACf8NoqnQe7
The form should include:
➖ your email address for communication;
➖ your wallet address;
➖ a detailed description of the situation;
➖ the transaction hash, if available.
This information will help the team verify the data more quickly and provide assistance in resolving the issue.
The review and resolution of individual cases may take up to one week. All requests will be processed in the order they are received and handled using a comprehensive approach, as some cases require additional verification of data and transaction history. We kindly ask you to remain patient and wait for a response from the team.
2.) Due to the technical issues that affected some services, the staking event dedicated to the fifth anniversary of SSLX has been extended.
The event will now remain available until July 2, 17:00 UTC, allowing all participants additional time to take advantage of the event conditions.
3.) As a result of the technical issue, some Gold Eagle users experienced stuck transactions during booster purchases. Such operations require additional verification and manual processing.
If the booster was not credited to your account after completing the transaction, please fill out the dedicated form and provide information about the situation. https://forms.gle/x5MHuXXgVW1F7cQZ8
The form should include:
➖ your wallet address;
➖ the name of the booster involved in the issue;
➖ a detailed description of the situation.
The information provided will allow the team to verify the data and manually process the request.
The review period for Gold Eagle requests is up to 2 days.
The team continues to monitor the system and process all user requests.
Thank you for your patience, support, and understanding.
UA - 🇺🇦 | AR - 🇦🇪 | JP - 🇯🇵
✔️ 🎮 Tap to PLAY Gold Eagle👈 🪙
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