By: Joblinksplc
Job Titles: New Leaf Medical Complex (NLMC) is looking for Receptionist
Deadline: 2026-09-01
Employeement Type: Permanent
Salary: Based on Attractive company scale
Location: addis_ababa
Schedule: Fulltime
Description: The Receptionist / Reception Officer serves as the primary administrative point of contact for patients, families, visitors, and external stakeholders at New Leaf Medical Complex (NLMC). The role is responsible for delivering a seamless, professional, and patient-centered reception experience by efficiently managing patient registration, appointments, inquiries, and front-desk operations while maintaining the highest standards of hospitality, confidentiality, and service excellence. The Reception Officer ensures every interaction reflects the quality and professionalism of New Leaf Medical Complex.
Responsibility:
• Welcome patients, visitors, and guests professionally, creating a positive and lasting first impression.
• Register new and returning patients accurately in the Hospital Information System (HIS) and verify patient information.
• Schedule, confirm, reschedule, and coordinate appointments with consultants and clinical departments.
• Provide accurate information regarding hospital services, physicians, clinic schedules, and procedures.
• Manage patient check-in and check-out processes efficiently while ensuring minimal waiting time.
• Coordinate patient flow with nurses, physicians, cashiers, laboratory, radiology, and other service units.
• Handle telephone calls, emails, and walk-in inquiries promptly, courteously, and professionally.
• Maintain complete confidentiality of patient records and personal information in accordance with hospital policies.
• Collect, verify, and organize required patient documentation before consultation or admission.
• Assist patients with directions and facilitate access to appropriate departments and services.
• Address patient concerns professionally and escalate complaints or service issues to the Customer Experience team when necessary.
• Maintain an organized, clean, and welcoming reception environment at all times.
• Prepare daily reception reports and maintain accurate records of patient registrations and appointments.
• Support quality improvement initiatives and continuously promote exceptional patient experience.
Skills and Experience:
• Bachelor's Degree in Management, Business Administration, Marketing, Health Administration, Hotel Management, or a related field.
• Minimum 2–4 years of experience as a Reception Officer, Front Desk Officer, Customer Service Officer, or similar position in a hospital, medical center, hotel, airline, or other premium customer service environment.
• Experience using Hospital Information Systems (HIS), Electronic Medical Records (EMR), or appointment management systems is highly desirable.
• Previous experience in a healthcare setting is preferred.
• Excellent verbal and written communication skills.
• Exceptional customer service and hospitality mindset.
• Strong interpersonal and relationship-building skills.
• Professional telephone etiquette.
• High attention to detail and accuracy.
• Strong organizational and multitasking abilities.
• Ability to remain calm and composed under pressure.
• Excellent problem-solving and conflict-resolution skills.
• High level of integrity, confidentiality, and professionalism.
• Computer proficiency, including Microsoft Office and hospital management systems.
• Fluency in English; additional local or foreign languages are an advantage.
• Strong teamwork and cross-functional collaboration skills.
How to Apply: Interested applicants can apply through Important Note Applicants are required to clearly state the position title (Reception Officer) they are applying for in the subject line of the email or on the application document. Submission Address By Email [email protected] In Person New Leaf Medical Complex PLC (NLMC) Lebu, In front of Tomoca Coffee Addis Ababa, Ethiopia