📢 New Opportunity available on DotJobs!
🔹 Job Title: IT Service Desk Administrator II
💼 Company: talabat
📍 Location: Baghdad, Iraq
🏢 Work Environment: On-site
⏰ Job Type: Full Time
💼 Key Responsibilities
✔ Provide first-level technical support for hardware, software, and system access issues
✔ Deliver excellent end-user support and explain technical solutions in simple, user-friendly terms
✔ Manage support tickets from creation through resolution while ensuring SLA compliance
✔ Prioritize incidents based on urgency and business impact
✔ Troubleshoot laptops, desktops, peripherals, operating systems, and business applications
✔ Escalate complex issues with proper documentation and troubleshooting details
✔ Support LAN, Wi-Fi, VPN, IP, and DNS connectivity troubleshooting
✔ Manage user accounts, password resets, access provisioning, and onboarding/offboarding activities
✔ Maintain accurate IT asset records and support documentation
✔ Follow IT security policies, procedures, and best practices
✔ Support endpoint security initiatives and promote secure computing practices
✔ Collaborate with IT teams and participate in continuous learning and knowledge sharing
🧠 Requirements
✔ Strong technical troubleshooting and customer support skills
✔ Experience supporting end-users in a service desk or IT support environment
✔ Knowledge of Windows operating systems, hardware, and business applications
✔ Understanding of networking fundamentals including LAN, Wi-Fi, VPN, IP, and DNS
✔ Experience with ticketing systems and SLA-driven support processes
✔ Strong communication and interpersonal skills
✔ Ability to manage multiple tasks and priorities effectively
✔ Commitment to documentation, process compliance, and IT security standards
🎯 Definition of Success
✔ Timely and effective issue resolution
✔ High user satisfaction
✔ Consistent SLA adherence
✔ Accurate and complete documentation
✔ Strong collaboration across IT teams
🌟 About talabat
✔ Leading on-demand food delivery and Q-commerce platform in the Middle East
✔ Operating across 8 countries in the region
✔ Part of a technology-driven environment focused on innovation and customer experience
✔ Offers opportunities to contribute to impactful digital solutions at scale
📩 Apply Now:
✔ Application Link: https://jobs.smartrecruiters.com/oneclick-ui/company/DeliveryHero/publication/973e6db7-9175-4415-896b-c6c8816165e7
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